Refund policy

Our paid materials are digital files that you can download as soon as payment is confirmed. Because a download cannot be taken back, purchases are generally final once you have downloaded the file.

• You were charged but the material was not unlocked.
• You were charged twice for the same material.
• The file is corrupted, will not open, or is clearly not what its title and description say.

In these cases we will unlock the correct file, replace it, or refund you, whichever you prefer where possible.

• You changed your mind after downloading.
• You bought the wrong course by mistake and have already downloaded the file.
• The material was available free elsewhere or you already had it.

Send your payment reference or receipt, the email you registered with and a short description of the problem to nounmedia7@gmail.com or WhatsApp 0805 388 3645, within 7 days of the payment. We aim to reply within 2 working days.

Approved refunds go back to the original payment method through Paystack. Your bank may take several working days to show it.

Do not pay again. Contact us with your receipt and we will check the payment and unlock your material or refund you.